Our Newsletter


Shipping & Returns

Returns Policy

Custom made items such as uniforms, costumes, caps, etc., may be returned in the first thirty (30) days, but only with written approval from our company.  Our company will have the right to correct or exchange merchandise returned.  Any item returned for credit or exchange will be subject to a 15% restock charge. We'll also pay the return shipping costs if it is within thirty (30) days and the return is a result of our error (you received an incorrect or defective item, etc.).

 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All shipping rates are for U.S shipping only, if you live outside the U.S we CAN ship to you but we will have to add additional shipping charges depending on what your items are and where it is going. We will add the cost to your credit card at the time your order ships.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.